A Vault Owner can select someone in their vault and make them a Co-Owner. A Co-Owner has access to all items that a Vault Owner has access to and with a few exceptions, can also do all the things that a Vault Owner can do.


Adding a Co-Owner to a vault 

Only an owner of a vault can add a Co-Owner. Co-Owners can be added by selecting the gear icon at the top navigation menu. The Vault Owner can then select the Co-Owner menu item to see a list of all the people that have been added to the vault. 

The Vault Owner can choose any of these people to be a Co-Owner of their vault by choosing the selection circle next to the person. You can also use the Invite Co-Owner button on this page to invite a new user to your vault as a Co-Owner. 

When someone is selected, the Vault Owner will be required to complete two steps to successfully invite them to be a Co-Owner. 

  1. The Vault Owner must either invite the person to their vault (if they have not yet done so) OR, if they have already accepted a previous invitation to their vault, they must confirm that they wish to invite this person to be a Co-Owner. 
  2. The Vault Owner must include their own phone number. This is required in case they need to be contacted in the event there is ever a question regarding the custody of their vault. 

Each vault can have only one Co-Owner. 


Accepting a Co-Owner invitation 

If someone has been invited to be a Co-Owner, they will receive a Co-Owner invitation email. The user can choose to accept the invitation if they wish. If the user does not yet have a Prisidio account, they will be required to create a free Prisidio account as a part of this process. 

Once the user successfully accepts the invitation and logs in to Prisidio, they will be required to accept the Co-Owner invite from the banner message in the application. 

The Co-Owner must specify their phone number as a part of this process. This is required in case they need to be contacted in the event there is ever a question regarding the custody of the vault. 

For security purposes, vault invitations and Co-Owner invitations will expire in 10 days.


What can a Co-Owner do?

Co-Owners can see any vault items that the Vault Owner can see. Any item added to the vault is automatically shared with the Co-Owner.

A Co-Owner can add any items they wish to the vault. They also have the ability to add content such as videos, pictures, and notes to those items as well. 

A Co-Owner can edit any items they can access. They can edit details to items or rename them. They will NOT be able to edit anyone’s notes. 

A Co-Owner can delete any item they have access to including any content such as videos, pictures, and notes. 

Co-Owners can add reminders and link related items.


What can a Co-Owner not do?

Co-Owners have most of the same rights and privileges that the Vault Owner has. They do not have the ability to manage the Vault Owner’s account; meaning, they cannot take actions like change profile information, edit notifications, or modify billing settings. 

A Co-Owner cannot modify their permissions in the Vault Owner’s vault or remove themselves as Co-Owner. 

They have no ability to change the Vault Owner’s email login or password. 


Removing Co-Owner permissions 

Only a Vault Owner can remove Co-Owner permissions. To do this, the Vault Owner should return to the Co-Owner section under vault settings and choose to remove the Co-Owner assignment from the Co-Owner. 


Request vault release

A Co-Owner has the ability to request the release of any vault in which they are a Co-Owner. In the event of a vault owner's passing, the Co-Owner can request to have the vault released to them. When a request is made, a detailed review process is initiated.

To request the release of a vault, a Co-Owner will need to log in to Prisidio and switch to the Vault Owner’s vault. This can be done by selecting the vault switcher drop down tool on the top navigation menu and choosing the vault they wish to have released. After switching vaults, note the blue banner that indicates your Co-Owner status.

Select the gear icon on the top navigation menu. Under Vault Details, select the button to request the release of the vault. At the Request Vault Release modal, choose Request Release.

  • The requestor should be on the lookout for a confirmation email detailing the next steps in the vault release process. Please note that because of our thorough review process, the release of a vault may take up to two weeks.
  • Attempts will be made to contact the Vault Owner and any Co-Owner or Keyholder in the vault.
  • Once the review process has been completed, the vault will be released, and the requestor will gain view only access to everything in the vault.