Clear browser cache

Generally speaking, storing browser cache is a good thing! Its purpose is to eliminate the need to re-download every element of a website upon each return visit, creating a faster, more seamless browsing experience.

Unfortunately, from time to time, it may be necessary to clear your cache if the website you are trying to use is not behaving as designed. It's possible that outdated versions of the webpage are being accessed.

Clearing your browser cache and revisiting the website effectively loads and displays the most current (and correct) version of the website.

The steps to clear your cache vary from browser to browser.


Apple Safari 10.x and higher (Mac OS)

  • From the Safari menu, select Clear History.
  • For the time frame, select All History. Then select Clear History.
  • Close Safari and relaunch it.


Google Chrome 61.x and higher (Windows or Mac OS)

  • Click the Customize and Control icon (3-dot menu) in the upper right corner.
  • Hover over More Tools and select Clear browsing data from the fly out menu.
  • Select All Time for the time range.
  • Uncheck all items except Cached images and files. Then select Clear data.
  • Close Chrome and relaunch it.


Microsoft Edge 20.x and higher

  • Hold down Ctrl + Shift + Delete.
  • Check Cached images and files. Uncheck all other boxes in the list.
  • Click Clear now.
  • Close Edge and relaunch it.


Mozille Firefox 56.x and higher (Windows or Mac OS)

  • Hold down Ctrl (Command) + Shift + Delete.
  • Select Everything for Time range to clear.
  • Under History, check Cache and uncheck everything else.
  • Click OK.
  • Close Firefox and relaunch it.